How we can help you
ForseLucas has a background of more than 20 years inspiring success for all stakeholders involved in relationship management with a more recent focus on the emerging and developing Customer Success forum.
We are the Customer Success consulting business which partners at all levels of the business from the C-Suite to frontline individuals to achieve consistent and prolific customer outcomes. In turn, this enables the business to transform any potential churn challenges into maximum recurring revenue and growth. Beyond this, it also instils a customer portfolio based on loyalty, trust and shared goals which ultimately translates to advocacy, referrals and enduring partnerships.
Some of the services we provide are listed here and we’d be delighted to hear from you, via the contact form below, to discuss your particular business challenge and requirement:
- Just starting your Customer Success journey? We can help you maximise the value and avoid the most common pitfalls to allow you to ramp up as efficiently and effectively as possible
- Need to grow your team? We can work with you to understand your customer portfolio, segmentation, delivery channels and framework to get the best from your available resources. We can also help you identify the correct resources for the models you need to be implementing and help with onboarding new additions to your team
- Do you have an emerging or persistent churn and customer retention problem? We can help you analyse your data and identify programmes to put in place to transform your churn into a committed and loyal customer reference base!
- Are you measuring your value and impact as a Customer Success function? We have metrics and C-Suite value propositions to ensure you get the support and financing you need
- Looking to implement customer feedback loops? We can talk you through the process of putting in place a framework like NPS and highlight the benefits and challenges
- We also provide team development workshops, executive strategy creation, 1-2-1 coaching for all levels from C-Suite to frontline individuals
- We are also regular speakers at the leading Customer Success conferences and are available for public and company events