A little insight into the founders
Kellie Lucas is one of two founding directors and is delighted that her company name has strong links to Star Wars which has inspired generations as we inspire customers and customer success professionals to use the force of positive relationships to achieve excellent business outcomes.
A founding member of the European Customer Success network, she works with her peers to develop the emerging profession and this led to the co-founding of CustomerSuccessNetwork.org, EMEA's pioneering Customer Success community. Kellie is also a regular speaker at conferences such as SuccessCon, Pulse and Pulse Academy.
Beginning her career in Finance and transferring to IT, she spent over 20 years consulting for and with global enterprise businesses including HSBC, Barclays, IBM, Deloitte and Vodafone.
She has also extended her voice to the third sector and the pressing subject of anti-trafficking. As Director for Challenging Heights, a grass-roots and locally-founded NGO, she is implementing the organisation's strategic plan of ending child trafficking and slavery in Ghana's fishing industry.
Her primary passion is developing individuals to achieve their goals. She is an NLP Master Practitioner providing expert leadership, coaching and mentoring to her peers and clients in project and relationship management with a more recent focus on Customer Success.
Kelly Forse is the second of the founding directors. She has in excess of 13 years’ experience in IT customer facing roles and has found her passion in Customer Success.
She has extensive experience working with large enterprise software companies, managing customers across EMEA and setting up their Customer Success processes worldwide.
She motivates teams across multiple world-wide locations and believes her and their success is due to understanding the importance of internal relationships, being empathetic, culturally aware and always leading by example.
She is PRINCE2 and ITIL qualified and has completed Gainsight’s Customer Success University Live (twice). Her driving force is to continually keep learning and keeping up with all the latest trends through attending conferences and devouring blogs, webinars and podcasts being provided by her peers.
Ensuring the customer’s success, reducing churn and increasing sales is what Kelly is experienced in and strives to help others to achieve.